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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use information on employment rights and responsibilities.
   • Access current sources of information on employee and employer rights and responsibilities.
   • Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
   • Source and interpret information on national employment standards and specific employment arrangements for current role.
   • Comply with all employment requirements.
2. Work within organisational requirements.
   • Interpret and comply with key employment policies and procedures.
   • Seek advice from supervisors and managers to clarify organisational requirements as required.
   • Interpret staff rosters and provide notice of availability according to organisational policies and procedures.
   • Apply dress or uniform standards and maintain personal grooming standards according to organisational policies and procedures.
   • Use designated lines of communication and reporting.
3. Use effective work habits.
   • Act promptly on instructions and information, and follow procedures relevant to workplace activities.
   • Display appropriate behaviours in line with the organisations code of conduct.
   • Use initiative to contribute to an effective and efficient workplace environment.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret organisational policies and procedures for all of the following relevant to general work practices and own role:

rosters – accepting, declining and amending

personal and carer leave

counselling

discipline

grievances or complaints

equal employment opportunity – rights and obligations

standards for uniform, dress and personal presentation

rights and obligations in relation to workplace discrimination, bullying and harassment

terms and conditions of employment

accurately describe own employment rights and responsibilities

apply the required uniform, dress and personal presentation standards

communicate effectively, clarifying workplace instruction and procedures as required.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures that relate to general work practices:

accepting, declining and amending roster hours

personal and carer’s leave

personal work requirements

counselling and discipline

grievances

equal employment opportunity

uniform and personal presentation standards

discrimination and harassment

dress or uniform standards

code of conduct

sources of information on employment rights and responsibilities:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity

staff handbooks

trade unions

aspects of employment related laws covering rights and responsibilities of employees and employers as relevant to job role:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant provisions of Commonwealth and state or territory anti-discrimination and equal employment opportunity (EEO) laws, and how these relate to own work role, including:

harassment and bullying

types of discrimination

rights and responsibilities of employees and employers

consequences of non-compliance

role of relevant national, state or territory bodies in managing complaints

industry awards or relevant enterprise agreements for retail employees as relevant to job role

primary functions of trade unions for retail employees

typical terms and conditions of employment for retail businesses

general role boundaries and responsibilities for key retail industry staff:

retail assistants

supervisors and managers

principles for effective work practices and work environments

principles of workplace etiquette

commercial impact of inappropriate behaviours to a retail business:

loss of customers and sales

poor reputation.

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